Refund policy
Mini Mood – Returns & Exchanges Policy
At Mini Mood, we want you to love every piece you order because your little one deserves the best. While we do our best to provide accurate sizing and detailed product info, we understand that sometimes things aren’t quite right. That’s why we offer an easy exchange process or a Mini Mood credit if an exchange isn’t possible.
We don’t offer refunds for change of mind or incorrect size but if something arrives faulty or damaged, we’ll make it right and cover the return costs for you.
Return Conditions:
- Returns must be requested within 7 days of receiving your order.
- Items must be unworn, unwashed, with original tags and packaging.
- Items must be free from any marks, stains, or signs of wear.
- Sale or promotional items are not eligible for return (unless faulty).
- If an exchange is unavailable, we’ll offer a Mini Mood credit (valid for 6 months) to use on any future order.
- All returns must be approved via email first — if we don’t receive an email, we unfortunately can’t accept your return.
Shipping & Return Costs:
- Customers are responsible for return shipping costs unless the item is faulty or damaged in that case, we’ll cover it.
- We recommend using a tracked return service, as we can’t guarantee returns lost in transit.
How to Request a Return:
- Email hello@minimood.com.au with:
- Your full name and order number
- A short explanation of the issue
- Photos if the item is faulty or damaged
- Once approved, we’ll send you return instructions.
- After we receive and inspect your item, we’ll process your exchange or issue a Mini Mood store credit.
Mini Mood reserves the right to refuse a return if the item doesn’t meet the conditions above.
Thank you for supporting our small business, every order means the world to us 💛